Public Offer

1. Parties and definitions

This document is a public offer of TURONAVIA24 LLC (the Agency) addressed to an indefinite range of persons under the public offer provisions of the Civil Code of the Republic of Uzbekistan.

The Customer is the person who places and pays for an order; the Passenger is the person named on the ticket; the Carrier is the airline that operates the flight. The Agency acts as an intermediary selling third-party airline tickets sourced via the GDS/consolidator GlobalTravelSpace (EASY TECHNOLOGIES LLC) and directly, including charter inventory.

2. Subject of the agreement

The Agency undertakes to search, book and issue an air ticket on the Customer's instruction, and the Customer undertakes to pay for those services and for the ticket.

The contract of carriage is concluded between the Passenger and the Carrier. The Agency is not a party to it and does not undertake to operate the flight.

3. Conclusion of the agreement (acceptance)

Acceptance of this offer is the Customer's payment of the placed order in full. From the moment of payment the agreement is deemed concluded in written form.

By accepting, the Customer confirms familiarity with the Terms of Use, Privacy Policy, Payment and Refund rules, and confirms authority to give consent to personal data processing on behalf of all passengers in the order.

4. Price and settlement

• All prices are quoted and charged in Uzbek soum (UZS) under Law ZRU-573 of 22.10.2019, which prohibits pricing in foreign currency.
• Any US dollar figure shown is reference-only and never a basis for settlement.
• Payment is made via Payme, Click, Uzum, Octobank, or in cash and by bank transfer at the office.
• The total comprises the Carrier fare, taxes and fees, and the Agency service fee, which is shown separately before payment.
• Until payment the Carrier may change the fare; the Customer may then confirm the new price or withdraw from the order.

5. Rights and obligations of the parties

The Agency issues the order on time, sends the e-ticket and PNR to the Customer's email, explains the fare conditions, keeps personal data confidential, and represents the Customer in correspondence with the Carrier. It may cancel unpaid bookings, decline orders with incomplete or unreliable data, and revise its service fee for future orders.

The Customer enters passenger data in Latin script exactly as in the passport, ensures the passport is valid for at least 6 months after the return date, meets visa and entry requirements, pays on time, and checks in and arrives at the airport on time. The Customer may request full fare information, change or refund the ticket within the Carrier's rules, and submit claims about service quality.

6. Liability of the parties

The Agency is liable only within the scope of its own services; delays, cancellations, schedule changes and baggage issues are the Carrier's responsibility.

Costs arising from data entered incorrectly by the Customer are borne by the Customer. The Agency's financial liability never exceeds the service fee charged for the order concerned.

7. Force majeure

Neither party is liable for non-performance caused by extraordinary and unavoidable events: natural disasters, hostilities, acts of authorities, airspace closure, epidemic restrictions, mass strikes, or prolonged failure of communications and payment systems.

The affected party must notify the other as soon as possible. If force majeure lasts more than 30 days, either party may terminate the agreement, settling for services actually rendered.

8. Dispute resolution

Disputes are first handled through a written claim sent to info@turonavia24.uz or to the Agency office; it is reviewed within 10 working days of receipt.

If no settlement is reached, the dispute is heard by the Economic Court of Samarkand Region under the laws of the Republic of Uzbekistan.

9. Validity of the offer

The offer takes effect upon publication on the site and remains valid until withdrawn by the Agency; the version in force on the date of acceptance applies to the concluded agreement.

Full details are given in the Requisites section. Contacts: info@turonavia24.uz, +998 99 204 03 93, Samarqand, Yettitom.