Payment Rules

1. Payment currency

All prices are shown and charged only in Uzbek soum (UZS) (Law No. ZRU-573 of 22.10.2019).

A US dollar equivalent may be shown for reference on some routes; settlement is always based on the final soum amount.

2. Payment methods available now

• Cash at our office during working hours. The address and hours are on the Contact page.
• Bank transfer against the invoice issued for the order (for individuals and companies).
• Online card payment is not available yet. These rules will be updated once it is launched.

3. Booking hold and ticket issue

After you place an order, the seats are held for a limited time shown on the order page. If payment does not arrive within that time, the booking is cancelled automatically.

The ticket is issued once the operator confirms payment. The e-ticket and booking reference (PNR) are emailed to the address in the order and are also shown on the order page.

For bank transfers, payment is confirmed when the funds are credited. Put the order number in the payment reference, otherwise matching the payment to the order will be delayed.

4. Payment security

TuronAvia24 does not accept or store bank card details.

Bank details for transfers are published only on the Company Details page and in the invoice. Do not send money to details received any other way (for example in a messenger); if in doubt, check by phone.

TuronAvia24 keeps the amount, date, method and document number of each payment.

5. When a payment cannot be confirmed

• The payment reference lacks the order number or the amount does not match.
• The payment arrived after the booking hold expired.
• In these cases the operator will contact you; if the booking was cancelled, the amount is refunded or credited to a new order at the new price.

6. Overpayment or erroneous payment

If you paid more than needed, or paid and no ticket was issued, send the payment document and order number to info@turonavia24.uz.

A confirmed excess is returned by the same method: a bank transfer to the same account, cash at the office. Timeline: [[TO_FILL: overpayment refund processing days]] working days.

7. Payment documents

A cash receipt is issued for cash payments. The invoice for a bank transfer can be downloaded on the order page; companies receive a certificate of completed services.

Questions about documents: info@turonavia24.uz or +998 99 204 03 93.