Payment Rules

1. Settlement currency

All prices are shown and charged exclusively in Uzbek soum (UZS), as required by Law of the Republic of Uzbekistan ZRU-573 of 22.10.2019, which prohibits denominating goods and services in foreign currency within the country.

A US dollar equivalent may be displayed for reference on some routes; it is never used for settlement. Payment is always made against the final soum amount.

2. Accepted payment methods

• Payme — online payment with Uzcard, Humo and bank cards.
• Click — online payment via mobile app or web interface.
• Uzum — online payment through the Uzum payment service.
• Octobank — bank acquiring for Visa and Mastercard.
• Cash at the office, or bank transfer for legal entities against an invoice.

3. Payment flow

After the order is placed you choose a method and are redirected to the provider's secure page, where payment details are entered.

Payment must be completed within the time window shown; otherwise the booking is cancelled automatically and the seats are released. Once payment is confirmed, the e-ticket and PNR are emailed to the address in the order, usually within a few minutes.

4. Payment security

Card details (number, expiry, CVV) never reach or get stored on TuronAvia24 servers; they are entered directly on the payment provider's page.

Visa and Mastercard transactions use 3-D Secure; Uzcard and Humo are confirmed with a one-time SMS code (SMS-OTP) from the bank. We keep only the technical result: transaction id, amount, status and provider name.

5. Failed payments

• Insufficient funds or an exceeded bank limit.
• Missing or incorrect 3-D Secure or SMS-OTP code.
• Online payments restricted by the bank, or a blocked card.
• A temporary technical failure on the provider's side.
• In such cases the amount is not captured; any held funds are released by the bank in its usual timeframe, typically 1-3 banking days.

6. Double charges and unconfirmed payments

If a technical failure results in a double charge, or money is taken without a ticket being issued, send the payment receipt and the order number to info@turonavia24.uz.

We open an investigation with the provider, and any confirmed excess amount is returned to the original payment method, usually within 3-10 working days depending on the provider.

7. Settlement documents

Individuals receive an electronic receipt from the payment provider. Legal entities are issued an invoice and a certificate of completed services.

Document requests: info@turonavia24.uz or +998 99 204 03 93.